Latch welcomes you home.

Have questions about how to use Latch in and around your home?
Need help getting started?

We got you covered. Check out our guides and FAQs below.

Experience the Latch way of living.

Discover all that your space can do. Latch combines hardware and software to create experiences that customize your home to suit your lifestyle.

Smart Home Management

Control every device with a single app.

Frequently Asked Questions

Looking for something else? Download any of our FAQ documents below.

Latch Concierge Pro

Receiving packages has never been easier.

Latch Concierge Pro ensure your packages can always be delivered—even if you’re not home.

Your private life stays private.

Your home is your personal space. At Latch, we take privacy and security seriously. That’s why your unit’s access history is always kept confidential. We also provide you with a visual audit trail, so you can see who has entered your space, and when.

Moving into or visiting a Latch building?

Download the Latch App to get started.

Need help with something else?

Email us at or contact property management for any onsite needs.

Visit Support Center