January 22, 2019

Latch and UPS Are Opening More Doors Nationwide

Latch has always been about opening doors. Today, we’re proud to be adding a lot more doors to the conversation. Ten additional cities worth, to be exact.

We’ve expanded our partnership with UPS, enabling even more package delivery drivers to use Latch smart access devices to make in-building deliveries to multi-unit buildings securely and conveniently for residents who are not at home to receive packages.

Starting in mid-2019, owners or property managers of qualifying buildings in Atlanta, Chicago, Los Angeles, Houston, Dallas, Washington D.C., Philadelphia, Boston, Miami and Seattle equipped with Latch devices may permit UPS drivers to enter buildings – but not individual units – to make deliveries. The program is successfully operating in New York and San Francisco.

“By expanding into these high density areas, more residents can benefit,” said Jerome Roberts, UPS vice president of global product innovation. “Smart access devices enable our drivers to enter buildings without keys and leave packages safely in lobbies or building package rooms. Customers who have used the service say it’s safe and easy for them. For UPS, this innovation adds efficiency to our operation by ensuring our drivers make more deliveries on the first attempt.”

The Latch smart access system lets residents and others use smartphones or other digital credentials to unlock doors throughout a building, including at the main entrance. An embedded wide-angle camera within each device captures a digital audit trail consisting of an activity log and a still image.  Residents who unlock their private door with the Latch app are able to view activity logs for themselves, their guests, and property managers. They are also able to view a photo of guests and possibly incorrect door entries. Property managers are able to view the activity of managers on private doors, photos of guests, and incorrect door entries, but are unable to track resident use on private doors. For public doors, managers can view all activity, while residents can only see their own. 

UPS, however, is using Latch systems only to enter building common areas, not individual apartments. Residents and property managers can use Latch to enter the building and to manage guest access. To manage deliveries, residents can use the UPS My Choice® mobile app or website.

Smart-lock-enabled UPS® deliveries will be available to both new and existing Latch customers in qualifying buildings. A building’s qualification depends on several factors including size and location. Prospective customers and residents can register their building a HERE.

“We believe that smart access can fundamentally change the way that people live in urban environments. Enabling deliveries with UPS is one of the most significant parts of that evolution,” said Luke Schoenfelder, Latch chief executive officer.

There are currently about 20 million multi-family residential units in the United States, with about 350,000 added each year via new construction, according to Latch. To ensure that even more residents have access to smart deliveries, Latch is making its R-Series device available as a standalone product for the first time. This device allows residents, property managers, and trusted service providers like UPS to access their building using a smartphone, a door code or a keycard. Originally available only as part of a full-building system, the R-Series can now be purchased and installed on its own for a single door or entranceway.  

Other UPS innovations that provide delivery options for consumers to manage their deliveries include the free UPS My Choice® service, which gives consumers more control over their residential deliveries. UPS Access Point® locations are a related offering. These locations are convenient retailers such as grocery stores, dry cleaners, florists and The UPS Store® locations, which serve as alternative delivery locations for consumers who cannot be home to receive packages.

“UPS has been innovating the package delivery industry for more than a century,” Roberts said. “Today, Internet of Things technology like smart access products play a pivotal role in the UPS global smart logistics network and our ongoing mission to improve the customer experience.”


Return on Smart Building Investments

Smart building technology delivers a wide range of financial benefits for multifamily owners and operators. From cost efficiencies to improved customer experience, a strategic investment in the right technology solution can positively impact both the cost and revenue sides of the ledger.

There are several different ways to estimate how smart communities achieve ROI. Learn more about the four most popular approaches in our easy-to-read guides.

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